Shipping & Order FAQs

Shipping Availability, Process and Timeline Shipping is available to locations within the United States of America only. For all other locations, please contact hello@whitneyleeana.com for a custom quote.

Once placed, orders may take 3-5 weeks to process as they are made to order. As soon as an order has shipped, an email confirmation will be sent along with a tracking number.
Couriers All orders are shipped using FedEx.
Shipping Cost Shipping is free for orders within the United States.
Packaging Prints are rolled in a neutral pH translucent paper, reinforced with bubble wrap, and boxed for secure shipment.

Paper pieces are secured in a plastic sleeve, reinforced with hard cardboard on both sides and boxed for secure shipment.

Canvas pieces are protected with a neutral pH translucent paper, reinforced with cardboard and bubble wrap, and boxed for secure shipment.
Returns/Exchanges Each piece is created by hand and is one-of-a-kind. As such, all pieces and prints sold are final sale and cannot be returned or exchanged.
Damaged Orders All work is quality checked and packaged with the utmost care before shipping. However, if you find that your order is damaged when it arrives, reach out to hello@whitneyleeana.com. Please include your name, contact information, order number, and a description and photos of the damage in the email. The damage will be assessed and a solution provided to you as soon as possible.
Lost Orders Once your order has shipped, please reach out to the courier for further shipping updates.

In the event your order is lost during shipping, send an email to hello@whitneyleeana.com with your name, contact information, order number, and an explanation of the issue.
Replacements As each art piece and print is one-of-a-kind, exact replacements are not available for lost or damaged orders. However, a piece of your choosing (equalling the same or up to 20% in higher value to the original purchased work) may be offered as a replacement. Replacement pieces will be sent within 3-5 business days from receipt of the original piece. A tracking number will be provided via email once the new order has shipped.
Gifting Gift cards are available for purchase. Purchase a gift card here.

Gift receipts and wrapping are available upon request at no additional cost. Invoices can be removed from shipments, and a personalized note from the sender added to the order. If you would like gift wrapping, to remove the invoice from the package or include a personalized message, please be sure to indicate this after placing your order by emailing hello@whitneyleeana.com with your full name, contact information, order number, and request.